The Directorate of Immigration Services in Kenya has announced the simplification of the passport collection process.
In a statement , the Department said that applicants no longer need to book appointments to pick up their passports.
“Further, we have simplified the process of passport delivery: applicants are no longer required to book for appointment to collect passports,” The Directorate said in a statement.
Applicants will now receive a message from the Immigration Department, confirming that their application has been processed and passport printed.
Thereafter, applicants will proceed to the collection desk, at the respective places where they applied, and pick up their documents.
The Directorate stated that the changes come in response to public feedback and are part of their commitment to enhancing efficiency and accessibility.
“The Directorate of Immigration Services is listening and open to all emerging issues,” the statement said.
The Directorate encouraged the public to reach out to them in case of any concerns or suggestions.
